Privacy Policy

Effective Date: July 25th, 2025

Welcome to the Privacy Policy of Arnio, Inc. (“Arnio,” “we,” “us,” or “our”). This policy outlines how we collect, use, protect, and disclose your personal information when you interact with our messaging platform and related services (“Services”). We respect your privacy and are committed to protecting the personal information of all users (“you,” “your,” “User”).

This policy applies to data collected via our website, platform, and communications. It does not apply to third-party websites, tools, or platforms we may link to.

By using our Services, you acknowledge and agree to the practices outlined in this policy. If you do not agree with these terms, please discontinue use of the Services.

1. Who This Policy Covers

This Privacy Policy applies to two categories of users:

• Business Customers: Companies using Arnio to interact with their leads and manage customer communication.

• End Users: Individuals who engage with Business Customers through the Services provided by Arnio.

Each group has different rights and responsibilities with regard to data. Understanding your role is key to understanding your rights and our data practices.

2. Information We Collect

a. Information You Provide
We collect the following directly from you:

• Personal Information: Name, email, phone number, and other contact details.

• Communication Records: Survey responses, messages, and support interactions.

• Uploaded Content: Any data or media you submit via the platform.

• Business Information: Contact or organizational details for setup and billing.

b. Information Collected Automatically
We collect data automatically when you use the Services:

• Usage Data: IP address, browser, time spent on pages, referral sources, etc.

• Device Info: Operating system, device type, and network data.

• Interaction Logs: Links clicked, features used, time of access, etc.

• Tracking Technologies: We use cookies, web beacons, and pixels to monitor usage and personalize your experience. You can adjust your browser settings to manage cookie preferences.

c. Based on Role
Arnio acts as a data processor on behalf of Business Customers. The information gathered may include:

• Chat transcripts between Business Customers and End Users

• Behavioral and transactional data provided by or on behalf of the Business Customer

• Technical information such as IP addresses and device types

d. Business Customer Obligations
Business Customers are responsible for:

• Informing End Users about the nature and purpose of data collection

• Providing clear consent options, including cookie notices

• Ensuring transparency and legal compliance

Arnio is not responsible for how Business Customers handle data. End Users should consult the privacy policies of the businesses they’re interacting with.

3. How We Use Your Information

a. Account and Platform Management
To create, manage, and support your account and deliver updates or essential information

b. Platform Usage and Personalization
To optimize the platform based on usage patterns and user preferences.

c. Business-Customer-Controlled Data
Arnio processes End User data on behalf of Business Customers who are responsible for:

• Obtaining lawful consent

• Ensuring lawful processing

• Complying with data protection laws

d. Technical Operations
To detect issues, prevent fraud, and maintain security.

e. Analytics & Product Development
We analyze anonymized data to improve performance, product features, and satisfaction.

f. Communications and Support
To handle support requests, feedback, and quality assurance.

g. Third-Party Integrations
Our platform integrates with third-party tools. Their privacy practices are governed by their own policies.

h. Legal Compliance
We may disclose personal information where required by law or in response to legal obligations.

4. Third-Party Links

We may link to external sites or tools. These have their own privacy practices, which we do not control or endorse.

5. Responsibilities of Business Customers

As a Business Customer, you:

• Control what data is collected through interactions

• Must secure lawful consent from your End Users

• Are responsible for setting privacy preferences using our tools

• Must ensure data accuracy and legal compliance

SMS-Specific Compliance: You agree to comply with SMS-related laws such as TCPA, CTIA guidelines, and state-specific regulations.

6. Sharing and Transfers

We may share your information with:

• Service Providers (e.g. hosting, analytics)

• Advisors (e.g. legal, financial)

• Law Enforcement (when required)

• Subsidiaries & Affiliates

• Third Parties (with your explicit consent)

Data may be processed internationally with reasonable safeguards in place.

7.  Legal Frameworks We Comply With

Arnio provides tools for legal compliance, but Business Customers are responsible for implementing them effectively.

a. General Data Protection Regulation (GDPR)
We support EU/UK users’ rights including:

• Access

• Correction

• Deletion

• Restriction

• Portability

• Objection to processing

b. California Consumer Privacy Act (CCPA)
California residents have the right to:

• Access or delete their personal data

• Opt out of the sale or sharing of data

• Be free from discrimination for exercising rights

To exercise your rights, contact us at: hello@arnio.com

8. Artificial Intelligence & Data Accuracy

Some services use AI features. While these tools can enhance productivity, their outputs may not always be accurate. You are responsible for validating AI-generated responses before acting on them. Arnio disclaims liability for actions taken based on AI outputs.

9. Indemnification & Liability

You agree to indemnify Arnio against claims or liabilities arising from:

• Misuse of our Services

• Breach of privacy laws

• Failure to obtain End User consent

Arnio is not liable for data mismanagement by Business Customers. We may monitor usage and take action if violations are found.

10. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect data from children. If such data is discovered, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this policy from time to time. Updates are effective upon posting. Refer to the “Effective Date” at the top for the most recent revision.

12. Contact Information

For questions or privacy concerns, contact:
Email: hello@arnio.com
You may also contact your local data protection authority regarding privacy complaints.